In 1992 I was the coolest kid on my block for a day. My dad, who always wanted the latest and greatest technology, had just brought home our first cordless phone. It was white with an extendable antenna. I brought my friends by after school to show it off, and one-by-one they called home [...]
Effective healthcare is a team sport, and that requires communication. Texting is an excellent way to communicate, particularly when the team is busy and on-the-go. Rather than chasing each other to find a moment to connect, team members can reply when they have the time. Texting in healthcare presents unique security challenges, however. Patient [...]
Effective healthcare delivery requires an extraordinary amount of coordination, often involving multiple facilities and platforms. With everyone moving in different directions, it’s critical to have an easy way to communicate that’s also safe and HIPAA compliant. Secure messaging can help your practice accomplish this task, and we’ll break down some of the most common [...]
When the subject of HIPAA violations comes up, it can be easy to focus on the most egregious violations. Consider former UCLA cardiothoracic surgeon Huping Zhou, who was fired from his job and proceeded to illegally access the medical record over three hundred times. He accessed the records of co-workers, including his boss, and [...]
Practice administrators and providers face many challenges together, from patient satisfaction to employee turnover to liability concerns. Revenue cycle management is a major one. If providers see patients in the hospital or other facilities as well as in the clinic, the challenge of managing revenue properly is compounded by the need for effective charge [...]
Those of us who work in medicine all know this classic adage: “If you didn’t write it down, it never happened.” We typically think about this as it relates to documentation of care in the medical record, but it can apply to charge capture too. Charge capture software solutions offer a way to not [...]
In modern medicine, software is everywhere. Practice management systems, secure messaging tools, risk-score calculator apps, and the behemoth that we all love to hate – the EHR. It’s exhausting. So, why should you add yet another thing in the mix by using charge capture software? Here are five reasons charge capture software is an [...]
Going home from the hospital can be dangerous. Consider the story of Joyce Oyler, who was a high-risk cardiac patient. Despite having access to home health care, she died after being given a daily prescription of medication that, while named similarly to the medication she was supposed to be taking, was not correct and [...]
Physician burnout is a real phenomenon. It has been talked about a lot recently, conjuring up images of tired doctors who are battle-fatigued by the daily grind of practicing medicine. Some feel that burnout is a result of the immense responsibility that comes with caring for other human beings, while others focus on the [...]
Do you remember the movie The Net? It was released in 1995, and while it’s a thriller with plenty of villains and daring escapes, the part I remember most is the opening scene. Sandra Bullock orders pizza. Online. If you’re under 25 you may be wondering what the big deal is, but in 1995 [...]
