FAQ:
Your Questions Answered

Q: Our answering service sends messages about patients via text message.

This is a HIPAA violation. Standard text messages aren’t encrypted, may be stored on unsecured servers, are susceptible to being intercepted via WiFi, and do not include sender/receiver authentication. Therefore, they are not HIPAA compliant.  

HybridChart EVOLVE’s secure messaging tool provides an easy way to send and receive secure messages via the mobile app or the desktop app, making it an ideal solution for the entire practice – including practice support services like answering services. Users may enable reminder notifications (e.g. push notifications, text notifications, etc.) that match the needs of their role in the practice, and the messaging dashboard provides visibility to see whether a message has been read or not. To learn more about HybridChart EVOLVE’s secure messaging feature, click here.

Our answering service sends messages about patients via text message.

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