Nurse Practitioners and Specialists: Ensuring Profitability

As a practicing cardiologist and member of a private practice, my partners and I struggled with the decision to hire nurse practitioners. Many of our competitors had already incorporated NPs into their practice – both in the clinic and hospital settings. Our reluctant stance was based primarily on justifying their compensation. In other words, how […]

Is Paperwork Threatening Your Time with a Patient?

As a physician rounding at multiple hospitals, and twenty-four patients to see on a Saturday, every second counts. Providing the highest quality of care, and spending valuable time with your patients is what drives most physicians. And, the last thing they want to worry about is clerical work at the end of the day. Wasted […]

I Object!

One of the most worrisome steps for a lot of people when pitching a product or idea is the potential customer’s objection. Fear not! An objection is a sign that your customer is engaged in some way. The best way to overcome objections is to be prepared. These steps are key to successful objection handling: […]

You Can’t Afford Denials

According to the Medical Billing Advocates of America, 1 in 7 of all healthcare claims are denied and CMS reportedly denies 9.9% of claims submitted. Denials happen for a variety of reasons ranging from improper coding by providers to technical errors made by administrative staff. What’s outrageous is that nearly half of all denials never […]

3 Advantages of Point-of-Care Billing

Point of Care Systems in Healthcare

Healthcare providers who spend any time at all in the hospital know how hard it is to juggle clinical care with clerical responsibilities. Long days of running around the hospital necessitates prioritization, and clerical work typically drifts to the bottom of the pile. The result is that billing, or charge capture, or whatever modern term […]

The Reluctant Salesperson

Sales people are generally thought of as greedy people who will stop at nothing to weasel money out of people and lie. Obviously, there are many kinds of people out there in the world, but to lump all sales people into that category would be wrong. You don’t need to be a snake oil salesman […]

The EHR: Understanding What’s Missing

To appreciate the shortcoming of electronic health records (EHR) we must first recognize what EHRs can contribute. They provide the mechanism for documenting encounters, procedures, vital signs, and physical exams. EHRs facilitate some, but not all of the workflow that clinicians follow in their everyday work. Practices use these software tools to provide documentation to […]

Why Work Hard When You Can Work Smart?

Working hard is a staple for any profession, but working smart will put you ahead of the competition. Sometimes it is necessary to take a step back and look at everything to identify problems or time-wasters. With the current age of technology, nearly everyone has a tiny computer in their pocket (their smartphone), and it […]

Medical Practice Productivity: Are You Missing Charges Due to Batching?

Physicians have fallen into some bad time management habits that are only going to exacerbate problems until changes are made to their practices. Many physicians feel so pressed for time, they are either skipping some tasks altogether or working late into the night to get everything done. One common mistake is “batching”, defined as tasks […]

Overcoming Barriers to Hospital Follow Up

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Attention Physicians: Time or Money…Which is MORE Valuable?

Should you choose time over money, or money over time? This is one of those so-called dilemmas of happiness that isn’t really a dilemma at all, because the answer is…choose both! Really, how? We all know that Healthcare is in a state of crisis. Recently, a healthcare executive from one of the largest systems in […]

You are Listening, but are you Hearing?

I have been in sales for most of my career. There are so many facets that make a sales person successful, but one skill I believe is crucial is active listening. So many representatives have their pitch ready, making sure they tell their customer everything they think they want to hear. When I started out […]

The Jolliest Inspiration

Did you make any work-related resolutions this year? Often, when we think about goals we want to set for ourselves, it’s useful to look toward leaders who we trust and admire, and we try to emulate them. Christmas may be over, but if you’re looking for someone to inspire you, I propose that you consider… […]

Improve Patient Handoffs and Avoid Medical Errors

patient handoff tool

Transition of care between providers happens on a daily basis. This process is not only time-consuming, but it is a vulnerable spot in the practice of medicine where errors can occur. Whether you are part of a large private practice, hospital-employed group, or even residency program, inevitably you will need to collaborate with your partners […]

New Tax Bill Might Require Some Medical Practice Restructuring

The bill, which passed Congress on Wednesday, December 20, 2017, sharply reduces the personal income tax rate for owners of pass-through entities, such as partnerships and sole proprietorships. A smaller tax break is given to owners of Subchapter S corporations, which is how most independent physician practices are organized. Under the Tax Cuts and Jobs […]

I’d Rather be Golfing! 

Patient hand-offs are a necessary component of current medical care. Accurate communication of information about a patient from one member of the health care team to another is a critical element of patient care and safety; it is also one of the least studied and taught elements of daily patient care. One of the leading […]

Stop Playing Telephone with Clinical Information!

You played Telephone in school, right? Everyone sat in a circle, and the first person whispered a phrase into the next person’s ear until the phrase made it all the way around the circle. The goal was to have the phrase remain the same until it got to the other end, but it was almost […]

The Electronic Medical Record Debacle

The Centers for Medicare and Medicaid Services (CMS) have very specific requirements regarding quality and clinical data reporting. Though many CMS reporting programs lead to an increase in care quality, it is often challenging for providers to constantly adapt to new guidelines and determine which data points are worthwhile to collect and analyze. There is […]

4 Tips to Effectively Manage a Remote Workforce

remote workforce management

While a remote workforce can provide a number of benefits for employers, including reduced costs and increased productivity, it also has inherent challenges, and overcoming them has become a top priority for many employers.   Communication is Key: 4 tips to Effectively Manage a Remote Workforce Standards for communication, availability, and accessibility should be established […]

Holiday Cookies

I ate too many holiday cookies. There was probably a spot much of eggnog and sneaking some candies in there as well. It’s the most wonderful time of the year, and typically our waistbands expand as our bank accounts deplete. I would love to see the dopamine levels fire off on a brain scan while […]

Burned Out? Many Physicians Are.

According to U.S. News & World Report, hospitals nationwide are dealing with physician burnout. The national burnout rate is up to a whopping 54 percent of all doctors, with healthcare executives blaming how medicine is practiced in the U.S. with too much time spent on clerical demands and not enough time spent actually taking care […]