We have been on the receiving end of atrocious customer support from medical software companies, and vowed that HybridChart would never be that. We answer the phone. We respond to emails. We address issues quickly. This is the way support should be.
Your Partner Not Your Vendor
We are dedicated to your success. So, we spend every day of the year making sure that your needs are met. A large part of our support process is establishing a relationship with your team, with a deep understanding of how your practice operates. Helping you get answers or configuring HybridChart to solve your next challenge, we are your partner.
Help Is Always There
In addition to our attentive and available support staff, we have an extensive library of support documents that can get you your answer quickly. Videos, infographics, and easy how-to guides are all at your fingertips in the HybridChart Support Center.
The Personal Touch
New users are always surprised when we ask to meet with them to address issues or discuss ideas. Sometimes users have requests for modifications, or are trying to solve part of their workflow that is slowing them down. We will often have the support and development team meet with users to make sure we understand the task so we can put a solution in place quickly.