Support Done Right
We have been on the receiving end of atrocious customer support from medical software companies, and vowed that HybridChart would never be that. We answer the phone. We respond to emails. We address issues quickly. This is the way support should be.
Your Partner Not Your Vendor
We are dedicated to your success. So, we spend every day of the year making sure that your needs are met. A large part of our support process is establishing a relationship with your team, with a deep understanding of how your practice operates. Helping you get answers or configuring HybridChart to solve your next challenge, we are your partner.
Help Is Always There
In addition to our attentive and available support staff, we have an extensive library of support documents that can get you your answer quickly. Videos, infographics, and easy how-to guides are all at your fingertips in the HybridChart Support Center.
The Personal Touch
New users are always surprised when we ask to meet with them to address issues or discuss ideas. Sometimes users have requests for modifications, or are trying to solve part of their workflow that is slowing them down. We will often have the support and development team meet with users to make sure we understand the task so we can put a solution in place quickly.
Here’s what our customers have to say…
“HybridChart helped us save hours of work and recover $30,000 in missed hospital charges in one month’s time.”
“We love HybridChart and the great openness you have to formulating a product that truly works for your customers! Thanks for your time and effort!”
“Our main struggle before HybridChart was keeping track of our productivity. Now we capture every single charge for every single hospital visit.”
“HybridChart changed our world. We are now organized and productive. You have been very responsive to our needs and helped us create custom workflows for our busy surgeons.”
“We have been so impressed with the customer service at HybridChart. The product is easy to use and our doctors pick it up very quickly.”
“HybridChart’s discharge planning tool provides assurance. We never allow a patient to fall through the cracks. Once a provider discharges a patient on the app, the patient is flagged, and our scheduler can arrange a follow-up appointment—most times before the patient even leaves the hospital! ”
“You have very quickly become integral to the daily workflow, even fabric, of our operations.”
“We have been using HybridChart for years and this app has kept a tight lid on our rounding charges. We now have seamless handoffs, census lists that have greatly improved our workflow, and patient follow up appointments are made before our patients even leave the hospital.”
“We really, really enjoy HybridChart! It’s made a huge difference already in our practice, our efficiency, and our work life balance. It’s so easy to use. I also appreciate how open you have been with implementing some of our recommendations which have been hugely helpful as well.”
“HybridChart is very receptive to working with us on developing new workflow aimed at improving efficiencies and have even modified their platform to accommodate our needs.”
“I love the app functionality. Makes my life so easy with billing.”