Is your practice using a digital charge capture solution? If not, you should be. Check out our article Five Reasons Digital Charge Capture Is Worth It to see why. If you are, congratulations on taking proactive steps toward a more progressive practice! Whether or not you’re already using digital charge capture, read on to learn a few out-of-the-box tricks to enhance what your charge capture solution can do.

Bridge the Gap

Capturing a charge for a simple follow up visit? That’s fairly straight forward, but what about complex situations where coders and support staff review the documentation and assist with the coding? Why should the provider even bother with capturing anything? Communication is why.

I’ve spent time with many a coder who lamented the fact that they had no idea that a procedure or surgery was done until long after the fact, resulting in a last-minute scramble to find records and get everything coded in time for timely filing.

There’s a simple solution for this: Give providers a “surgery” or “procedure” option to select. It doesn’t have to be connected to a specific CPT code (or codes), but when this charge comes across to the billing team it can act as an alert get the documentation and start the process.

Configure, Configure, Configure

No two practices have the exact same workflow, and providers often have specific ways they prefer to work. Ensuring that you’re using a highly configurable solution is key. In my experience, practices often present charges to providers in general categories: visits, procedures, surgeries, etc., but it’s worth considering if there might be a more intuitive way to structure things.

  • For providers who round at multiple facility types: Categorize the SuperBill by facility type, so there’s one category for the hospital, another for the SNF, another for the LTAC, and so on.
  • For providers who have a unique style: Every provider gets their own personalized category, structured just the way they want it. This can reduce the time it takes for them to find what they need, increasing satisfaction and improving efficiency.
  • For providers who bill complex charges: Bundle charges that get billed together so Providers can use fewer taps and clicks to get the job done.


Imagine a cardiology practice that runs an outpatient heart failure clinic. That team would find it very useful to know that a heart failure patient is in the hospital as soon as possible so they can coordinate follow up care before the patient is even discharged.

Confused about what this has to do with charge capture? It’s all about smart automation. For example, HybridChart’s Pathways tool allows for if-this-then-that functionality. This means that the minute the provider captures a charge for a patient with a diagnosis in the heart failure family, someone can be notified, and reportable data is collected.

The provider didn’t do anything differently, but the wheels for excellent patient follow up are already in motion. If your digital charge capture tool offers options for automation, that can be a great way to augment other efforts in the practice.

Looking for a charge capture that can accommodate these out-of-the-box ideas? Give HybridChart a look. Our best-in-class solution was designed by a doctor for doctors, and our team works hard to ensure that the product can adapt to you, not the other way around. Sounds refreshing, doesn’t it?

Meet EVOLVE by HybridChart – Our fourth generation software platform.

Take control of your entire workflow through a user-friendly solution created by a physician. Medical software too often fails to address the specific needs of providers. Rounding at one or more hospitals presents a unique challenge. There is the need for effective team collaboration and easy charge capture. Census management means true collaboration among provider and staff. Rounding at multiple facilities just got way easier.

Covering on-call now has the luxury of essential information for clean hand-offs. Charge capture takes less than five seconds. Diagnoses are easy to find and follow the patient. Customized charge menus make it easy to enter the correct charge. Don’t let billing for your work slow you down. Charge in real-time and focus on caring for the patient.

HybridChart has numerous levels of safeguards against missed charges. The Charge Checker feature will scan every day of an admission and assure there are charges. Using the Charge Matrix you have visibility of all charges from multiple providers per day for any given patient.

Most practices see a revenue increase of 8-10% after using HybridChart – attributed to capturing every charge for every patient. Charges are complex enough with just the diagnosis codes and charge codes. To make your charges accurate HybridChart allows you to easily adjust the Date of Service and assign Secondary Billers such as nurse-practitioners and physician assistants. Modifiers can be built into specific Billing Modules or choose from a customized list managed by your practice. Seamlessly navigate our Charge Capture workflow and save time without losing accuracy.

An automated charge capture system may be the most profitable investment that you can make in your practice today.

You can instantly boost your revenue by 10% using our modern, high-tech and easy-to-implement charge capture system.

Smarter Rounding and Workflow Software for Doctors

At HybridChart, we provide technology that connects your healthcare team, increases efficiencies, AND improves your bottom line. HybridChart’s cloud-based software adapts to your practice’s unique workflow and will improve your profitability and patient outcomes by utilizing our 5 features: census managementcharge capturesecure messagingdischarge management, and data analytics.

NEVER miss another charge and get PAID for the work you do!

If you are interested in taking your medical practice to the next level and want to employ the best hospital charge capture practice available in the industry, come visit our website at, or call us at 1-877-684-0608 for a demo today!

Kisha Crofts Author
Kisha Crofts is the Director of Product Management and Implementation at HybridChart. She has worked in medicine for over fifteen years, including roles in EMS, Cardiology, and clinical application management. She lives in Goodyear, Arizona with her family.
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